We get asked these questions often, and we thought you might be wondering the same too!!! So here’s a bunch of qns and ans that you might find useful to kickstart ur first ITBY Experience with us!
Frequently Asked Questions
Can I pre-order?
Yes, you can do so via inthebrickyard.com
Due to the volume of orders versus the size of our tiny team, its the only channel we are taking in orders at the moment to help us better focus on making more cakes for you, so we are not taking manual orders or customised cakes at the moment.
You can order earliest 7 days before or, up to 1 day before your delivery/pickup date. At checkout you can select the date you prefer at the calendar. any day within the next 7 days should show up on the calendar.
Do note that the current sellout time is 3-5min (meaning by 9.03-9.05am after we restock at 9am except mondays daily, the website wld be sold out)
Many/all the items are listed as out of stock. How do I get a cake?
We restock our website daily at 9am (except Sun as we are closed Mondays) for next day pickup/delivery.
You can check back in the next day as this is the only channel where we are taking in orders at the moment! :) We currently have only 2 bakers and will list as many as the team can possibly bake! Hope to bake for you soon!
I would like to place a new order. How can i do so?
Cart out the items you like and select a date on the calendar! it will show you available dates that we can bake for. It will be all days except Mondays! :)
Do note that the current sellout time is 3-7min.
Why are you always sold out?
We only have 2 bakers, and will list as many as they can bake while working 13h and 6 days a wk!
We are looking to hire good bakers with a heart, if you know someone do let them know we are hiring and they can email their resume to us at email@example.com
What is the delivery charges like? Why are there 2 options?
if you make a payment of $4, we send it out flexi time anytime between 9am to 8pm, we try our best to send it to you early, between 10am- 7pm usually!
if you make a payment of $25, we send it out based on the hour slot tt u have selected.
Either delivery option, you will be asked to indicate a date and timeslot anyway before you can cart out due to the way our site is constructed!
What we do is we send out the deliveries based on your payment! So do select the option best suitable for your needs!
Min order for delivery?
$15 value (2 slices of cake!)
How can I collect my cake?
Self-collection at 11 Hamilton Road #01-00 S209182
or delivery $4/$25 (see above for delivery options detailed explanation)
You can indicate your preference in check out.
How long can I keep the cakes for?
Cakes are good for 3 days in airtight containers, fridged. They best consumed at ROOM TEMPERATURE. So please take them out of the fridge 1h before consuming! :) let it soften as butter would after a while, and it would be divine!
If you plan to keep them any longer - i don't know where you get your resistance skills from - you can freeze them in airtight container for up to 2 weeks. Defrost it overnight in fridge when you are ready to have them.
What are your top sellers?
Our pandan cake flavours:
Ondeh-Ondeh, our first and most popular flavour! & Orh Nee.
My personal recommendation:
Pulut Hitam, inspired by J’s mother!
Our Yakun inspired cake: Set F - kopi pandan peanut butter is also a crowd favourite! Inspired by our favourite set to order in Yakun! - Once D & J had this same set for breakfast for 3 months straight!
What is the weight of your cake?
All cakes weigh differently for the exact same size! So instead of weighing, we measure our cake sizes based on serving size. Currently they are all 1 size: 5.5" whole cake feeds about 6-8 generous slices :)
Our customers always tell us when they order our cakes that #ITBYnoleftovers . Other than the fact that its easy to eat and less sweet, we also make sure our size guide is for small after dinner estimate serving sizes :)
There is an error when i tried to place my order online. What can i do?
We are so sorry for the experience!
We’ve tried our best to make the ordering process as seamless and smooth for you guys as we can! If you are unable to do so for any reason, we would love to help you with it! :)
Drop us a message via Whatsapp 82880402, or DM us on IG with your full name & cake order! (Best if you took a screenshot of it) so we can help you with this and rectify the error to ensure we serve everyone to our best ability! Thank you for telling us!
Please note that you should only send in 1 request in 1 channel - we reply the oldest messages first! You should get a reply in 24hours. :)
Have more questions?
Contact us via
IG, FB DMs